退款政策

MASKS ARE CONSIDERED SANITARY ITEMS AND ARE NON RETURNABLE/REFUNDABLE

Spiritex will accept unworn or defective merchandise for return or exchange within 14 days of shipping date. Return authorization is not required. Return shipping is the responsibility of the customer. If you elect to exchange your item, we will cover the shipping back to you. Sale items are non-refundable but we will happily exchange or provide store credit for sale items. We do not accept returns that have strong odors, are dirty or worn/washed. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. 

Ship returns to:
Spiritex Returns
2004 Riverside Dr.
Suite TT
Asheville, NC 28804

Please call (828) 254-3375 or email Clayton@spiritex.net for help with returns.

Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment. 

Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return has been processed.